QNV Holdings Pty Ltd ACN 150 175 134 (ABN 45 150 175 134) (QNV) is subject to the Australian Privacy Principles contained in the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
Please read this Policy carefully. Please contact us if you have any questions.
Personal information is defined as information or an opinion that can identify, or reasonably identify an individual. During the provision of our products and services, we may collect your personal information.
Generally, the types of personal information we collect include:
Generally, we collect your personal information directly from you, in the course of interaction with you, including but not limited to:
In some circumstances, personal information may be provided to QNV by other parties such as your agent. QNV will take reasonable steps to inform you that we have your information, unless it is obvious from the circumstances.
We may also collect personal information about you when conducting market research. Generally, we only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
We collect, hold, use and disclose your personal information where it is reasonably necessary for the purposes of:
QNV may disclose your personal information to related entities.
QNV may disclose your personal information to external parties in certain circumstances such as:
QNV does not sell personal information to external parties.
We may send you marketing materials informing you of our products and services that may be of interest to you. In the event you do not wish to receive such communications you can opt-out by contacting us directly or through any opt-out mechanism contained in a marketing communication to you.
A cookie is a small data file that may be placed on the computer of a web user during a visit to the QNV website. Cookies are necessary to allow the QNV website and the user's computer to interact effectively and enhance security. Cookies can record information about the user's visit to assist QNV in better understanding the needs of the user. However, cookies cannot determine the identity of individual users.
We are committed to ensuring the information you provide us is secure.
We take reasonable steps to ensure the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.
We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the personal information.
You should be aware that the Internet is not a secure environment. If you use the Internet to send us information, including your email address, it is sent at your own risk.
You may request access to the personal information we hold about you. To obtain access you may contact our Privacy Officer (refer to the contact details below). We will require evidence to verify your identity.
This service is free of charge unless the personal information requested requires preparation time. In this situation we will provide an estimate of how much this service will cost and obtain your agreement before proceeding.
In some circumstances there may be a legal, regulatory or administrative reason why we must deny your request to access your personal information. If we deny access we will provide you with the reasons for doing so.
We will endeavour to respond to your request to access or correct your personal information within 30 days from your request.
If you believe information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading please contact our Privacy Officer (refer to the contact details below) to request the information be changed. We will respond to any request within a reasonable time.
If we disagree that the information should be changed we will tell you why. You have the right to request a statement be associated with the personal information noting you disagree with its accuracy.
If you have a complaint about how we have collected or handled your personal information, please contact our Privacy Officer (refer to the contact details below)
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner as follows:
Phone: 1300 363 992
Address: GPO BOX 5218
Sydney NSW 2001
The QNV Privacy Officer can be contacted as follows:
|Phone:||+61 (0)7 5655 4200|
|Address:|| QNV Privacy Officer |
42 Siganto Drive
Helensvale, QLD 4212
PO BOX 3435
HELENSVALE TC QLD 4212
Last update: 23 February 2018
Version number 1